Customer Love Check Self Assessment | Love Your Customers Better

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Take The Customer Love Check

You say you love your customers. But do they feel it?

This quick self-assessment will show you how your customer experience actually lands today and what it would take to love your customers better in ways they genuinely notice. In just a few questions, you’ll discover your current Customer Love Stage, what it’s costing you and the next rung to climb to improve retention, loyalty and growth.

Customer Love Check

1. Where do customers usually go when they need help?

A) They email/call whoever they know — no single route. B) We have a shared inbox or basic form, but it’s not consistent. C) One clear help route (portal/form/chat/email) that we actively manage.

2. How are customer issues tracked and owned?

A) Mostly not tracked — it’s in inboxes/Slack/people’s heads. B) We log issues sometimes, but ownership and status aren’t consistent. C) Every issue is tracked with clear ownership, status, and reporting.

3. How much of your support workload is repeat questions?

A) A lot — feels like the same things over and over. B) Some — repeats are noticeable but manageable. C) Not much — repeats are low or handled without human effort.

4. What happens outside working hours?

A) Customers wait until we’re back online. B) We have a basic auto-reply / limited coverage. C) Customers can get help fast even when we’re offline.

5. How proactive is your customer success?

A) Mostly reactive — we step in when something goes wrong. B) We do some check-ins, but it’s not systemised. C) We track health/risk and run consistent success plays.

6. How do you capture customer feedback and act on it?

A) We don’t do this consistently. B) We send surveys occasionally, but follow-up is manual. C) Surveys/feedback are automated and trigger action.

Please answer all 6 questions before continuing.

Your Customer Love Stage

🔓 Unlock your full results

Enter your work email to reveal your Customer Love Stage, what it means for your team and revenue, and the next steps to build a more consistent, loving experience.

01202 059 997

Intergage Marketing Engineers
55 Cobham Road
Ferndown Industrial Estate
Wimborne, Dorset, BH21 7RB

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