Webinar: How to Build a System to Love Your Customers Better

10th February @ 1pm

You already want to love your customers. But if you're honest, you're trying to do it with goodwill and hustle, not a system.

That’s when “customer love” becomes inconsistent:

  • Support lives in inboxes, spreadsheets or multiple systems.

  • Customers wait longer than they should or chase updates.

  • Your team answers the same questions again and again.

  • Handoffs between sales and service feel clunky.

  • And customer success only kicks in when something goes wrong, so churn surprises you and expansion is hit-and-hope.

This workshop is your reset.

In a practical, outcomes-first session, we’ll show you how to build a love-led retention system that makes customers feel cared for at every step quickly, consistently and at scale. Without needing to throw more headcount at the problem.

 

Book your place

In this workshop, you’ll leave with:

A clear self-diagnosis of which “customer love stage” you’re operating in today
The 3 shifts that turn reactive support into loyalty-building experiences customers remember.
How to move from reactive firefighting to consistent, loyalty-building support.
A simple blueprint to respond faster and remove repeat-ticket drag without adding headcount.
A way to spot churn risk earlier and take proactive success actions before customers drift.
Your next-rung plan for this quarter — the exact system improvements to prioritise to lift renewals and unlock natural expansion.

The Speakers

Alex Elborn

Alex is an experienced B2B revops leader who helps use tech to scale output. As Marketing & Operations Director at Intergage Marketing Engineers (iME), Alex specialises in revenue operations and HubSpot CRM. She works with ambitious B2B organisations to align sales, marketing and service teams, build clean, connected data foundations and use insight to drive better performance and predictable growth.
diamond-badge-color(1)
Solutions-Directory-Badge